A Special Message For Tickets.com

2013-03-28 21:14:14 by chort

After spending 15 unsuccessful minutes doing battle with their website and infuriating phone menu, I sent an email to customerhelp@tickets.com in a last ditch effort to actually be able to spend money on them.

I have to complain about the huge waste of time to walk through the annoying, automated phone menu with no hope of talking to a human. It's ridiculous for the synthetic voice to have a name, and it's patronizing for the message to claim "I found the seat you're looking for" when the only piece of information I supplied was a price. I was never given an option to select a section, side of the stadium, deck level, etc. How does your ignorant system determine that the seat it choose is one I'll enjoy sitting in? If your phone system was designed to piss people off, your product folks have done an outstanding job. If instead, they were trying to design a system that people would enjoy using and that would actually help them find what they wanted, perhaps you should actually use human beings who can listen and understand.

PS charging me an $8 "convenience fee" for using your phone menu must be one of these ironic hipster jokes I hear so much about.

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